| COURSE OFFERINGS Effective Strategies for Managing the Difficult Employee “The Underground” |
For both the seasoned and neophyte manager the difficult
employee (member of the underground) can serve as the
greatest obstacle in providing an effective and team oriented
environment. This lively and to the point presentation provides
the audience with ten tips for gaining and staying in control of
difficult employees. Dr. Tom Pomeranz through his use of
stories and humorous anecdotes details those factors which
influence some employees to behave in passive aggressive ways.
Tom shares with the audience how managers need to behave to
help the difficult employee conduct themselves in more socially
acceptable ways. Through the implementation of five
intervention approaches, detailed in the training, many difficult
employees take their place as valued team members. The session
compares and contrasts the use of personal power versus
positional authority as a preferred management approach in
resolving conflict nurtured by the difficult staff member.
To further refine the skills of the attendees in managing the
difficult employee, several problem solving small group activities
will be conducted. Additionally, scenarios depicting common
issues confronted by managers will be addressed through role
play, with critiques provided by Tom. Most significantly,
discussion will be directed toward manager’s self - evaluation to
help assure that the Underground does not find a home in our
behavior.
As a result of this training, attendees will be able to:
employee (member of the underground) can serve as the
greatest obstacle in providing an effective and team oriented
environment. This lively and to the point presentation provides
the audience with ten tips for gaining and staying in control of
difficult employees. Dr. Tom Pomeranz through his use of
stories and humorous anecdotes details those factors which
influence some employees to behave in passive aggressive ways.
Tom shares with the audience how managers need to behave to
help the difficult employee conduct themselves in more socially
acceptable ways. Through the implementation of five
intervention approaches, detailed in the training, many difficult
employees take their place as valued team members. The session
compares and contrasts the use of personal power versus
positional authority as a preferred management approach in
resolving conflict nurtured by the difficult staff member.
To further refine the skills of the attendees in managing the
difficult employee, several problem solving small group activities
will be conducted. Additionally, scenarios depicting common
issues confronted by managers will be addressed through role
play, with critiques provided by Tom. Most significantly,
discussion will be directed toward manager’s self - evaluation to
help assure that the Underground does not find a home in our
behavior.
As a result of this training, attendees will be able to:
- Acknowledge and celebrate the strength of the employee/s
- Assess the factors likely causing the employee to behave
in an unacceptable manner - Provide the employee performance feedback more
effectively - Enhance the employee’s self-worth on the job
- Support the employee in accepting change
- Improve the employee’s collegial spirit
| ©Universal LifeStiles, L.L.C. 8126 Wellsbrook Drive Indianapolis, IN 46278 Phone: (317) 871-2092 | Fax: (317) 871-2096 tpomer@aol.com |
| ...Overcoming Life's Obstacles |
