In this highly motivating and practically oriented training, Dr. Tom Pomeranz provides attendees with the essential competencies to enhance their skills to manage anger and its consequences. The session analyzes the causes of inappropriate behavior and reveals that anger is an expression of unmet need. Attendees gain familiarity with the anger spiral and learn strategies to stop and reverse the escalation of anger in themselves as well as others. Best practice strategies are detailed to enhance skills in finding points of agreement, negotiating toward resolution, reading body language, stating one’s opinion clearly and managing “back lash.” Tom discusses that thoughts and feelings such as “I want it now!” “Do it for me!” and “It’s just not fair!” contribute to the challenge of managing one’s anger.
As a strategy to promote socially acceptable behavior the following values will be discussed:
- People have the ability to control themselves.
- People who stay calm in stressful situations can assist others to remain calm.
- Anger is an expression of frustration, anxiety or fear.
- Anger communicates unmet need.
- Negotiation skills are more valuable than control methods.
- People change when supported by strong, positive relationships.
- People who can make choices and control their own lives have less need to attempt to control others.
- People are responsible for their own behavior.
