Universal LifeStiles


Sensitivity



An Empathetic Approach



This session provides attendees with an extensive variety of best practice approaches, promoting “sensitive” ways of behaving when interacting with people with disabilities. Dr. Pomeranz details the linkages between: knowledge/experience – beliefs/attitudes and their resulting influence on behavior. This thought provoking and inspiring training provides attendees with insight as to how: language, voice intonation, accessibility, touch, humor, voice volume, etc. are the keys to opening the door to respectful interactions. This session is intended for individuals who may either experience frequent or infrequent contact with people with a disability. The subtleties in behavior that differentiate empathy from sympathy are extensively explored. Attendees will be able to: use appropriate terminology, practice disability-related etiquette, feel comfortable with including people with disabilities in their job and social relationships, demonstrate how to relate and communicate with people with disabilities, be appreciative of the abilities of people with disabilities and explain techniques and strategies to use when interacting with people with disabilities.






WHAT ATTENDEES ARE SAYING



The presenter was amazing, hones and engaging. Family Resource Center, Des Moines, IA


I have never been more thankful for someone making me uncomfortable. Mosaic Central Iowa


I want one million more of these trainings. Access Iowa


Thank you for your insights and passions you shared with me throughout your visit to Drake University. I am truly thankful for your willingness to share your training on Sensitivity with our Drake pharmacy students. My co-workers at Progress Industries and Community Support Advocates were also grateful for your time. Thank you for being so dedicated to the people you serve. Drake University, Des Moines, IA


Great Job! Very relevant discussion for the library field and environment. Listen to what our customers are telling us! Many timesour “sensitive” approach is rejected by the consumer and we staff are left feeling as if we have done something wrong. Today I learned we have been wrong and I (know) what to do now. Thank you! Pasadena Public Library System, Pasadena, CA


Thank you so much for reminding me of the value of each and everyone of us. The spirit of this lies within my heart. I hope I do a better job all the time in assisting others. Western NY Developmental Disabilities Services Organization, West Seneca, NY


Heart wrenching, straight from the heart and straight forward. Please have Dr. Pomeranz back. We need to rethink some of our insensitive ways. Thanks. Community Partnerships of Idaho, Boise, ID



Universal LifeStiles



8126 Wellsbrook Drive
Indianapolis, IN 46278
tpomer@aol.com
(cell) 636.448.2352