Universal Enhancement
Universal LifeStiles, L.L.C.
...Overcoming Life's Obstacles
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Effective Strategies for Managing the Difficult Employee
“The Underground”












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For both the seasoned and neophyte manager the
difficult employee (member of the underground) can
serve as the greatest obstacle in providing an
effective and team oriented environment. This lively
and to the point presentation provides the audience
with ten tips for gaining and staying in control of
difficult employees. Dr. Tom Pomeranz through his
use of stories and humorous anecdotes details those
factors which influence some employees to behave
in passive aggressive ways.

Tom shares with the audience how managers need
to behave to help the difficult employee conduct
themselves in more socially acceptable ways.
Through the implementation of five intervention
approaches, detailed in the training, many difficult
employees take their place as valued team members.
The session compares and contrasts the use of
personal power versus positional authority as a
preferred management approach in resolving conflict
nurtured by the difficult staff member.

As a result of this training, attendees will be able to:

  • Acknowledge and celebrate the strength of
    the employee/s
  • Assess the factors likely causing the employee
    to behave in an unacceptable manner
  • Provide the employee performance feedback
    more effectively
  • Enhance the employee’s self-worth on the job
  • Support the employee in accepting change
  • Improve the employee’s collegial spirit
©Universal LifeStiles, L.L.C.
8126 Wellsbrook Drive
Indianapolis, IN 46278
Phone: (317) 871-2092 | Fax: (317) 871-2096
tpomer@aol.com
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