COURSE OFFERINGS Sensitivity: An Empathetic Approach
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This session provides attendees with an extensive variety of best
practice approaches, promoting “sensitive” ways of behaving when
interacting with people with disabilities. Dr. Pomeranz details the
linkages between: knowledge/experience – beliefs/attitudes and
their resulting influence on behavior. This thought provoking and
inspiring training provides attendees with insight as to how:
language, voice intonation, accessibility, touch, humor, voice
volume, etc. are the keys to opening the door to respectful
interactions. This session is intended for individuals who may
either experience frequent or infrequent contact with people with a
disability. The subtleties in behavior that differentiate empathy
from sympathy are extensively explored. Attendees will be able to:
use appropriate terminology, practice disability-related etiquette,
feel comfortable with including people with disabilities in their job
and social relationships, demonstrate how to relate and
communicate with people with disabilities, be appreciative of the
abilities of people with disabilities and explain techniques and
strategies to use when interacting with people with disabilities.

©Universal LifeStiles, L.L.C. 8126 Wellsbrook Drive Indianapolis, IN 46278 Phone: (317) 871-2092 | Fax: (317) 871-2096 tpomer@aol.com
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...Overcoming Life's Obstacles
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