Universal Enhancement
Universal LifeStiles, L.L.C.
...Overcoming Life's Obstacles
The Principles and Practices of Building Community
Skills of Courtesy:  Quality of Interaction
Session 1
Dr. Tom Pomeranz provides participants with a key to a world in which all people are allowed to
have a valued life. The springboard for this presentation is founded in the maxim “an institution is
not a place; it is a state of mind.” Tom explains that individuals who have few valued relationships
and few things of value are living an “institutional life.”

Through the telling of tales, Tom motivates the audience to look at the lives of people with
disabilities through a new set of lenses. Attendees are urged to ask themselves “How would I treat
myself under the most challenging of circumstances?” Tom makes the message memorable by
delivering the content with humor and compassion.

Tom introduces the concept of “disabilityism” explaining how one’s behavior may unwittingly
cause one to behave in a discriminatory manner. To prevent the insidious behavior of the
disabilitist, Tom discusses a variety of tools – “skills of courtesy” that may be exercised to support
others in improving the quality of their lives. The Universal Enhancement tools of smiling, giving,
sharing of affect, humor, eye contact and speaking softly are but a few of the tools detailed.

                        View SKILLS OF COURTESY Video Clip
(Please Note:  Video quality is degraded in clip due to system of transmission; actual DVD quality is excellent.)

To order this DVD, please visit: Program Development Associates
©Universal LifeStiles, L.L.C.
8126 Wellsbrook Drive
Indianapolis, IN 46278
Phone: (317) 871-2092 | Fax: (317) 871-2096
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