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| ...Overcoming Life's Obstacles |
| COURSE OFFERINGS Effective Strategies for Managing the Difficult Employee “The Underground” |
For both the seasoned and neophyte manager the difficult employee (member of the underground) can serve as the greatest obstacle in providing an effective and team oriented environment. This lively and to the point presentation provides the audience with ten tips for gaining and staying in control of difficult employees. Dr. Tom Pomeranz through his use of stories and humorous anecdotes details those factors which influence some employees to behave in passive aggressive ways. Tom shares with the audience how managers need to behave to help the difficult employee conduct themselves in more socially acceptable ways. Through the implementation of five intervention approaches, detailed in the training, many difficult employees take their place as valued team members. The session compares and contrasts the use of personal power versus positional authority as a preferred management approach in resolving conflict nurtured by the difficult staff member. To further refine the skills of the attendees in managing the difficult employee, several problem solving small group activities will be conducted. Additionally, scenarios depicting common issues confronted by managers will be addressed through role play, with critiques provided by Tom. Most significantly, discussion will be directed toward manager’s self - evaluation to help assure that the Underground does not find a home in our behavior. As a result of this training, attendees will be able to:
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| ©Universal LifeStiles, L.L.C. 8126 Wellsbrook Drive Indianapolis, IN 46278 Phone: (317) 871-2092 | Fax: (317) 871-2096 tpomer@aol.com |
